No Show/Cancellations – we require 24 hours’ notice for cancellations of scheduled appointments. Each appointment time is reserved for only one patient and if you do not use your time without giving us adequate notice, then we may not be able to see all the patients that need to be seen. Therefore, if you do not show up for your appointment, or fail to give us adequate notice, then you may be asked to find another doctor after the 3rd No Show/Cancellation.


Walk-in Appointments – All visits are by appointment and we try not take walk-in patients. If you need to be seen urgently, please call us and we will do our best to get you in to see the provider promptly.


Payment – Copays and self-pay payments are due at the time of service. If you have additional responsibilities for payment, you will be billed with the remaining balance. Payment is due upon receipt.  If you believe there is an error in billing, please contact us.  You may pay by mailing a check, calling with a credit card number or coming by to pay.  Please do not wait for you next visit.


Telephone Calls – Phone calls will be answered in order of urgency. During office hours (while we are seeing patients), we generally try to return phone calls within 30 minutes. If you feel your call is critical, please let us know and we will get staff on the phone immediately. If we have not returned your call within an hour, please call us back.


Prescription Refills – Refills for prescriptions are completed during office hours only. Please contact your local pharmacy directly to ask for a refill. They will contact us if an additional prescription is required. Please allow 3 days for completion of your refill. Scheduled medications require a hand-written prescription and must be hand delivered by the patient to the pharmacy. Refills are provided for existing patients only.


Other Prescriptions – Prescriptions for new medications (including antibiotics) are not given without an appointment. If you feel you need a new prescription, please contact us to arrange a visit.


Orders and Tests – All labs, tests, orders and patient reported decision making tools are ordered according to patient specific care plans and needs determined by your doctor. Not all recommended tests are covered by your insurance and charges may apply toward your deductible. We use Women’s & Children’s Hospital or Kids Specialty Center for most lab tests.  If W & C’s lab is out of network, please inform the nurses with the Lab you wish to go to.


Forms – Our staff will fill out forms necessary for Daycare, School, Camp, Work, FMLA and disability as needed. Please allow us 3 days to complete paperwork. We do not charge a fee for most paperwork, however, if the time required to complete the paperwork is exceptionally long, a small fee may be assessed. Please fill out all applicable information to help expedite this process.


Discrimination – Sola Pediatrics complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.


After Hours - Please call our normal office phone number and listen to the prompts. We have 4 doctors that are on call after normal business hours, and weekends to help you in case of an emergency.  Our providers are happy to take your calls at any time of day or night, but please be respectful of their time with their family and only call if you believe it is necessary.  They will NOT give antibiotics or refills for the other doctors’ patients due to not knowing your child’s history.